Shipping Policy

    Shipping Policy & Delivery Timeline

    Last Updated: November 2025
    Welcome to Gurez.com, operated by Gurez India. We are committed to providing fast, safe, and reliable delivery for all your packaging needs across India.

    🏢 1. Shipping Coverage

    We currently ship all products across India through trusted courier partners such as Delhivery, Bluedart, Xpressbees, DTDC, and India Post.
    International shipping is available on request — please contact our support team for further assistance.

    📦 2. Order Processing Time

    • All confirmed orders are processed within 24–48 business hours after payment confirmation.

    • Orders placed on weekends or public holidays are processed on the next working day.

    • In case of high demand or stock unavailability, the customer will be notified immediately.

    ⏱️ 3. Estimated Delivery Timeline

    Our delivery timelines may vary depending on the customer’s location and the courier service used:

    Region Estimated Delivery Time
    Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Pune) 3–5 business days
    Tier-2 & Tier-3 Cities 5–7 business days
    Remote / Rural Areas 7–10 business days

    Note: Delivery delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or festivals.

    🧾 4. Shipping Charges

    • Free shipping is available on selected products or orders above a certain value (as mentioned on product pages).

    • Orders below the minimum order value may incur a small shipping fee, displayed at checkout before payment.

    • Cash on Delivery (COD) orders may include additional handling charges.

    🚚 5. Order Tracking

    Once your order is dispatched, you will receive a tracking link via email or SMS.
    You can also track your order status anytime from your account dashboard on our website.

    📞 6. Delays or Issues

    If your order hasn’t been delivered within the mentioned timeline, please contact our support team at:
    📩 gurezecom@gmail.com or call us at 📞 +91 8222944567
    Our team will coordinate with the courier service and provide an update within 24–48 hours.

    💬 7. Order Cancellation & Address Changes

    • Orders can be canceled before dispatch by contacting our support team.

    • Once shipped, cancellation requests cannot be processed.

    • Address updates are only accepted before the order is dispatched.

    🛡️ 8. Damaged or Lost Shipments

    In rare cases of damage or loss during transit:

    • Please report the issue within 48 hours of delivery with photos/video proof.

    • Our team will verify and either replace the item or process a refund as per our Return & Refund Policy.

    📍 9. Delivery Partners

    We partner with reliable courier companies to ensure timely delivery and proper handling of all packages.
    Our partners include:
    Delhivery, DTDC, Bluedart, Xpressbees, Ecom Express, India Post.

    ✅ 10. Customer Responsibility

    Please ensure that:

    • The shipping address and contact details are accurate.

    • Someone is available to receive the package during delivery.

    • In case of non-delivery due to incorrect address or repeated delivery attempts, re-shipping charges may apply.

    🌐 11. Contact Us

    For any queries regarding shipping or delivery, reach out to:
    gurez.com (Gurez India)
    📞 +91 8222944567
    📩 gurezecom@gmail.com
    🌐 https://www.gurez.com
    📍 Near Church, Anand Vihar Colony, Karnal, Haryana – 132001, India